IT Troubles? We’re Here For You!

IT Troubles? We're Here For You!

It’s an ordinary workday, walking into your office with coffee in hand. You take a seat at your desk and switch on your computer. The screen stays blank.

StormWarden offers end-to-end business IT services that provide you with reliable access to the right support when you need it the most. Our Wardens work around the clock, around the world, so you can always access the best IT support. Send up an SOS signal by phone or through our easy online portal and we’ll come to your rescue.

Support | I need a hero!

StormWarden offers end-to-end business IT services that provide you with reliable access to the right support when you need it the most. Our Wardens work around the clock, around the world, so you can always access the best IT support. Send up an SOS signal by phone or through our easy online portal and we’ll come to your rescue.

Security | We will protect you

Unfortunately, many businesses out there are ideal targets for hackers due to a lack of effective security programs and systems. StormWarden stops evil-doers in their tracks! Our Wardens using the combined powers of Internet Security and Cloud Safety, will protect and defend your business’ system from data mining, threats, and privacy breaches. Without fear of security breaches, your business is free to run faster than the speed of light – or maybe just as fast as you want.

Cloud | Up in the sky!

StormWarden will help your business take to the skies. We make it easy to securely migrate and store your data and programs on the cloud. Is it a bird? Is it a plane? No, its your business! Reach new heights as you increase productivity, accessibility, and collaboration within your team by sharing the files you need to get tasks done. Our Wardens will work with you to streamline operations and connect on-premises solutions to workload-ready systems.

Infrastructure | Made of Steel

Our Wardens review your existing technology and IT infrastructure to determine what’s working, what’s running out of time, and what needs to be replaced. We then develop a strategy to introduce the right technology and the right times to meet your needs and your budget. It doesn’t end there! Our Wardens will be on standby as you install any new tech to ensure that every upgrade improves your day-to-day productivity.

Projects | In a flash!

Our Wardens are able to leap mammoth projects in a single bound! The StormWarden team can also lend our powers of expertise to developing superhuman IT solutions for your next Project. We strategically and comprehensively plan the smooth rollout of your IT projects and support your long-term goals and success.

The Sidekicks | The Cavalry is Here

Antivirus, Hardware, Microsoft, Amazon Web Services, VOIP, IT Management, and more!

StormWarden understands that not all business IT issues are the end of the world as we know it. There are times when your business just needs a helping hand with the day-to-day, or a minor change. Our Wardens are skilled in every aspect of the IT industry, making us your go to, one-stop-shop business IT partner.

Avoid getting into an IT rage – nobody will like you when you’re angry.

Work with StormWarden today and get the super IT support your business deserves.

StormWarden Booster provides a one-off service to boost your IT resources.

StormWarden Rescue delivers a stable, monthly investment in your IT services, providing predictability to your IT spend.

All you need to do is choose the number of hours you need, from Spark to Supercharge, and get started.

Plus, for a limited time you’ll receive two free hours of support, valued at $199, when you first sign up to try StormWarden.

What are you waiting for? Start your Free Trial now!

ACM Auto Parts Cloud Upgrade

ACM Auto Parts Cloud Upgrade

ACM Auto Parts offers the largest range of recycled and new automotive parts in Australia.

They previously operated a traditional phone system across multiple sites. 

This legacy system did not allow for a single consolidated call centre or the ability to implement simple call grouping features.

Want to learn more? 
Download our full case study below:

Marque Group Office365 Migration

Marque Group Office365 Migration

Marque Group provides innovative services and solutions for clients within the automotive landscape; driven by data, intelligent insights and strategic analysis.

The implementation of Office365 boosted productivity by allowing teams to work effectively with each other avoiding costly time wastage working on customer projects.

Want to learn more?

Download our full case study below:

The Biggest IT Threats of 2020 – and How to Avoid Them Next Year

The Biggest IT Threats of 2020 - and How to Avoid Them Next Year 

2020 has been a year that most people would rather forget. And for IT professionals and Australian businesses, it’s also been a year of turbulence when it comes to cyber security. From malicious attacks to phishing scams and even proposed changes to the Privacy Act, there’s been a lot to keep track of in the world of data security—and plenty of room for improvement in the year ahead.

The Biggest Cyber Threats in 2020

Cyber-attacks continue to be one of the biggest security issues facing Australian businesses and individuals.

According to the Office of the Australian Information Commissioner (OAIC), which keeps track of notifiable data breaches, there were more than 1000 breaches in the financial year ending June 2020, with more than 60% of those breaches a result of malicious or criminal attacks.

Those are data breaches are concerning, as private information can wind up in the hands of criminals or for sale on the dark web. But the problems go deeper. In the same period, the Federal Government’s Australian Cyber Security Centre (ACSC) responded to 2,266 cyber security incidents and received 59,806 cybercrime reports at an average of 164 cybercrime reports per day, or one report every 10 minutes. The most common type of cybersecurity incident was ‘malicious email’ (27%), such as a phishing scam.

Other major IT security issues in 2020 included:

  • The COVID-19 pandemic meant more individuals are working from home, potentially leaving businesses more vulnerable to phishing and malware attacks.
  • In June Prime Minister Scott Morrison revealed Australia had been the subject of an unrelenting and sophisticated cyber attack from an unnamed foreign entity.
  •  In August, the Federal Government’s Australian Cyber Security Centre (ACSC) published advice on COVID-19 themed malicious activity.
  • By October, the ACSC noticed an increase in ransomware attacks affecting Australian businesses and individuals.

This activity highlights the need for all businesses, no matter how big or small, to take steps to protect against malicious attacks.

What’s Next for IT Security in 2021?

In response to growing cyber security concerns, the Federal Government has released a new Cyber Security Strategy, announcing Australia’s largest ever investment in cyber security. This strategy will see 1.67 billion invested in initiatives aimed at improving Australia’s cyber security over the next decade, including a previously announced cyber enhanced situational awareness and response (CESAR) package.

Additionally, reforms have been planned for the Commonwealth Privacy Act 1988, which may affect Australian businesses.

However, even the biggest government investments won’t make cyber crime disappear overnight. It’s essential that all businesses take steps to improve cyber security processes. Looking ahead to 2021, here are the IT security trends you can expect:

A Continuation of Remote Working

The impact COVID-19 could result in more people working from home in 2021 and further into the future. Organisations must ensure best practices including security settings, administrative control, multi-factor authentication and cloud security, as a start.

IT Workforce Assessment

Do you have the right people in the right roles when it comes to IT security? Whether you outsource IT or have someone in house, ensuring you have processes and procedures in place for administrative tasks and application control will be essential to mitigate security risks.

Software Patching

The ACSC suggests promptly updating (or patching) all internet-facing software, operating systems and devices. Patching will continue to be key to cyber security in 2021, with reliable app providers generally offering ‘patches’ for known threats via software updates. It’s best practice to install the latest available updates within 48 hours of them becoming available.

Multi-Factor Authentication

Two-step logins are becoming standard for many applications. Don’t make it easy for criminals to access your private business or personal data and ensure the use of multi-factor authentication across all remote access services.

VPN Usage

A Virtual Private Network (VPN) allows you to securely connect with another network over the internet by encrypting your activity and data. 

Smarter Backups

Ransomware attacks are a growing area of concern for Australian businesses. A hacker can cripple organisations by encrypting all connected electronic devices, folders and files and rendering systems inaccessible, before demanding a ransom in return for the decryption keys.

The ACSC strongly advises against paying ransom demands, as there is no guarantee the adversary will actually provide the decryption keys. In 2021, companies should look to isolate regular, daily backups from the main network and the internet to protect copies of vital information. It is generally much easier and safer to restore data from a backup than attempting to decrypt ransomware-affected data. 

Increased Caution Online

One of the simplest ways to protect against cyber crime is to limit the amount of personal information you hand over to organisations. Always ask yourself—does this organisation really need my date of birth or driver licence details? Be suspicious of unsolicited requests for personal information or urgent requests for money. Review each email you receive; consider who sent it and what they are asking before you open it, click on a link, or open an attachment. Be sure to use complex and different passwords across applications. 

Find out how you can improve your IT security in 2021 by contacting the StormWarden team at 1800 986 755.

7 Tech Innovations with Aussie Roots

7 Tech Innovations with Aussie Roots

For many, Australia Day is a time to fire up the BBQ and celebrate the great nation of Australia. This Australia Day, in the spirit of reflecting on Australia’s history, stories, and achievements, we’d like to take a moment to share some of the impressive technology innovations that have shaped the modern world that started right here.

Below, we outline seven IT inventions that you may not have realised have roots at home in Australia.

Wi-Fi

It’s hard to imagine life without “wireless fidelity”—or WiFi, as it’s commonly known. In the 1990s, before smartphones and wireless devices, major communication companies were struggling to introduce wireless networking technology. Reverberation, where radio waves bounce around the environment and distort the signal, was an ongoing problem.

The CSIRO began working on a plan to create a wireless local area network (WLAN) unencumbered by reverberation, with Aussie scientists John O’Sullivan, Terry Percival, Diet Ostry, Graham Daniels and John Deane leading the research. This team found a way to get wireless signals to their destination without interruption, and WiFi as we know it was born, patented in 1996.

Google Maps

You likely use it every time you venture out to a new location, but Google Maps, which turns 16 next month, actually has solid Aussie roots. 

In 2003, Danish-born, Sydney-based brothers Jens and Lars Rasmussen co-founded a mapping startup called Where 2 Technologies. The company, co-founded with Stephen Ma and Noel Gordon, was sold to Google in 2004, and launched as Google Maps in the US in 2005.

Black Box Flight Recorder

Now compulsory on all commercial flights, the very first flight recorder, or black box, was invented in 1958. David Warren, a research scientist at Melbourne’s Aeronautical Research Laboratory, got the idea for a flight recorder in the 1950s when he was part of a team investigating the cause of a deadly commercial aircraft crash. He thought it would have helped to have heard a recording of the last conversations between crew and other sounds inside the plane before it crashed. Australia was also the first country to make the black box compulsory on all flights.

Ultrasound Scanner

Every parent that’s seen the first glimpse of their baby by ultrasound can thank Australian scientists for their efforts. The Ultrasonic Research Group was founded in the 1950s following concerns about the effects of X-rays on pregnant women. In 1961, David Robinson and George Kossoff built the world’s first commercial ultrasound scanner.

Anti-Hacking Software Kernel

A more recent invention, in 2011 the precursor to CSIRO’s Data61 group, National ICT Australia (NICTA), developed an operating system kernel that could distinguish between trusted and untrusted software to prevent hackers from accessing computer systems. The seL4 micro-kernel was designed to stop attacks like code injection, where hackers inject malware code into vulnerable applications to gain control of an application and network.

Developers claim seL4 is the world’s first operating system (OS) kernel that is mathematically proved to be secure, besides being the fastest and most advanced OS microkernel. It is freely available and open source. In the future, it may be used in commercial products, but right now is deployed in a number of projects worldwide.

Quantum Computing

Australia is leading the world when it comes to the future of computing. Quantum physics might hold the key to computers that can be a million times more powerful than existing machines.  A team of Australian scientists developed the world’s first quantum bit or qubit in 2012. A qubit can exist in both the 0 and 1 binary states at once, and physicists believe this will allow quantum computers to work on a million calculations at once, while a normal computer can only handle one. Since then, Australia has developed a quantum computing hub in Sydney, researchers at the University of New South Wales made further breakthroughs in 2018, and the CSIRO is positioning Australia as a world leader in this technology.

Cheers Australia

With a strong history and current focus on innovation, there’s no doubt that more technology breakthroughs will be on this list in the future. From network infrastructure to cloud storage, data security, and more, there are plenty of IT challenges that need solving each day. If you’d like to find out more about how technology can work for your business, contact the IT experts at StormWarden.

The Top 5 IT Challenges for Small Businesses

The Top 5 IT Challenges for Small Businesses

It’s true—sometimes technology can be frustrating. If you’ve ever related to the printer smash scene in Office Space or wondered why your calendar won’t sync to all devices, you’re not alone. Below we outline some common IT challenges, how you can fix them, and when you should call in the experts.

First: Have you tried turning it off and on again?

This oft-repeated line from The IT Crowd is a tech support favourite for a reason. Often, you simply need to restart an application or your computer in order to fix a problem. 

It’s also worth making sure that your operating system is up-to-date, as new updates will provide important bug and performance fixes.

For other devices, such as a printer, try switching it on and off, or even disconnecting and reconnecting the device. It’s worth trying this before you call tech support—because you know they are going to ask you, anyway.

Problem 1: Slow applications

Ever open an application and wonder why it takes forever to load? The problem could be that you’re running out of free space on your hard drive. 

Alternatively, if you find websites take a long time to load, it might not be your computer’s fault. Sometimes, your internet connection could be the problem. You can test your broadband speed at Speedtest.net, or otherwise, check that your Wi-Fi is connected.

You can also ask a professional to do a basic IT audit to get to the bottom of the problem.

Problem 2: No backups

If you’ve ever lost an important document or file, you’ll understand the importance of regular backups. Unfortunately, many businesses don’t have regular backup systems in place. 

More than an inconvenience, though, neglecting backups is a serious security issue. Ransomware is a type of malicious software (malware) that makes your computer or its files unusable unless you pay a fee. Ransomware gets onto your computer like other malware or viruses. If successful, ransomware criminals hold your files or data “ransom” and demand payment for its release.

The Federal Government’s Australian Cyber Security Centre (ACSC) recommends that businesses proactively protect themselves against ransomware threats by creating regular backups of software and important files. These backups should be stored offline, for example with a reliable cloud storage provider, for at least three months. 

Problem 3: WiFi Keeps Disconnecting

Spotty WiFi can be extremely frustrating. The issue may stem from your service provider, your computer, your router, or even your environment. 

Before you throw your computer across the room in a rage, confirm that it’s within range of your wireless router. You should also make sure your WiFi is turned on and Airplane mode is turned off. On a Windows PC, select the “No internet connection” icon on the right side of the taskbar and make sure the WiFi is turned on.

You can also try connecting to a WiFi network on a different frequency band. Many routers broadcast at two frequencies, 2.4GHz and 5 GHz, which appear as separate networks on the list of available WiFi networks. 

If that doesn’t work, you can also run the network troubleshooter to help diagnose and fix common connection problems.

Problem 4: Software Doesn’t Work

It’s important to keep software up-to-date and understand that not all software is compatible with all operating systems. Older software might not function on Windows 10, and an app created for Mac OS X isn’t going to work on a Windows PC.

And it sounds obvious, but make sure you are using licensed versions of software, rather than illegal downloads. This not only will help you keep your software running, but will ensure that your business avoids hefty fines.

Problem 5: Hardware Issues

Many businesses run into problems with the lifespan of the technology that they use. Hardware will often require repairs or system upgrades after a few years. 

And unfortunately, sometimes you need to retire equipment. Standardizing hardware components and software applications will help, or you can work with an IT consultant to figure out how long your equipment will last.

Sometimes, you need to call in the experts.

Solving everyday IT issues can be time consuming (and frustrating) if you’re not a professional. Having tech support on speed dial is one way to avoid the headaches involved in troubleshooting and ensure that you’re never left stranded by tech problems.

With StormWarden Rescue, you can have your own IT professional on-call, ready to jump in and solve any tech issue at a moment’s notice. With no lock-in contracts or hidden fees, you simply pay for your tech support hours in advance and use them as needed. Find out more about StormWarden Rescue and arrange your free quote today.

How to Securely Work from Home

How to Securely Work from Home

StormWarden’s Top 10 Cybersecurity Tips - Ask Us How!

More Australians are now working from home than ever before. The swift uptick in COVID-19 cases and quarantine measures left many businesses scrambling to implement solutions that enabled their teams to effectively collaborate while working from home. Thanks to cloud software and app integrations, many businesses have been able to continue their operations with their teams working remotely.
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